Effective Date: February 2, 2026
These Terms and Conditions (“Terms”) govern the purchase, issuance, use, and redemption of digital gift cards and vouchers (“Gift Cards”) offered by Make It Clear (“We,” “Us,” or “Our”), a company based in Dubai, United Arab Emirates, with contact at hello@make-it-clear.com. By purchasing, accepting, or using a Gift Card, you agree to these Terms. If you do not agree, do not purchase or use the Gift Card.
1. Issuer and Scope
1.1 Make It Clear issues Gift Cards as digital vouchers redeemable exclusively for Our coaching services, including 1:1 coaching, structured programs, tailored training, and a complimentary strategy session to clarify goals.
1.2 Gift Cards provide flexibility for the recipient to choose the focus and type of support for personal and professional growth, such as elevating leadership presence and self-confidence.
1.3 These Terms apply to all Gift Cards purchased via Our website or other authorized channels. Gift Cards are non-transferable except as permitted herein and have no cash value except upon redemption for services.
2. Purchase Process
2.1 Order Form and Customization: Gift Cards can be purchased through the online order form on Our website. You may select a predefined or custom amount and provide personalization details, such as the recipient’s name or a message.
2.2 Payment Collection: All payments are processed securely via Stripe, a third-party payment processor. By completing a purchase, you authorize Us to charge your payment method (e.g., credit/debit card) through Stripe for the Gift Card value plus any applicable taxes or fees.
2.3 Payments are subject to Stripe’s Services Agreement (available at https://stripe.com/legal/ssa) and Payment Method Terms (https://stripe.com/legal/payment-terms). You must comply with Stripe’s terms, including providing accurate billing information and designating a valid bank account if required.
2.4 We do not store your full payment details; Stripe handles all sensitive data in compliance with PCI DSS standards.
2.5 Currencies: Purchases are in USD. Currency conversion fees may apply if your payment method is in a different currency.
2.6. Confirmation: Upon successful payment, you will receive an order confirmation email. If you select the option, We can send the Gift Card directly to the recipient.
3. Issuance and Delivery
3.1 Gift Cards are issued digitally as a PDF voucher, sent via email within 24 hours of payment confirmation.
3.2 Delivery is electronic; no physical cards are provided. Risk of loss passes to you or the recipient upon email transmission. We are not responsible for incorrect email addresses provided during purchase or emails caught in spam filters.
3.3 If delivery fails (e.g., due to invalid email), contact Us at hello@make-it-clear.com within 7 days for re-delivery.
4. Validity Period and Expiry
4.1 Gift Cards expire 12 months from the date of issuance, unless otherwise specified at purchase. Any unused balance after expiry is forfeited and cannot be redeemed or refunded.
4.2 This aligns with common practices, but We will provide clear notice of the expiry date on the Gift Card. Extensions may be granted at Our discretion, subject to UAE consumer protection standards requiring transparent disclosures.
5. Redemption Process
5.1 How to Redeem: Contact Us at hello@make-it-clear.com or via Our website to schedule the complimentary strategy session. Provide the Gift Card code to apply its value toward eligible services.
5.2 Gift Cards can be used in full or partially for multiple sessions until the balance is depleted. They cover service fees but not additional costs like travel (if any).
5.3 Redemption is subject to service availability and Our standard booking terms. Services are provided globally.
5.4 Limitations: Gift Cards cannot be used for cash withdrawals, combined with other promotions unless stated, or resold. They are redeemable only through Us and not third parties.
6. Refunds and Cancellations
6.1 Gift Cards are non-refundable and non-cancelable after purchase.
6.2 If a purchased service is canceled by the recipient, any remaining Gift Card balance may be reapplied to another service, but no cash refund will be issued.
6.3 In case of payment disputes, contact Stripe directly; We will cooperate as needed.
7. Lost, Stolen, or Unauthorized Use
7.1 Treat Gift Cards like cash. We are not responsible for lost, stolen, or unauthorized use of Gift Cards or codes. Report issues immediately to hello@make-it-clear.com; We may suspend or reissue at Our discretion, but no replacements are guaranteed.
7.2 Balance checks: Email Us with the code to inquire about remaining value.
8. Fees and Charges
8.1 No inactivity, service, or maintenance fees apply to Gift Cards.
8.2 Stripe may charge transaction fees, which are included in the purchase price or passed on as disclosed.
9. Privacy and Data Protection
9.1 Personal data collected during purchase (e.g., email, payment info) is handled per Our Privacy Policy. Stripe processes payment data under its privacy terms.
9.2 We comply with UAE Federal Law No. 45 of 2021 on Personal Data Protection.
10. Limitations of Liability
10.1 To the extent permitted by UAE law, We are not liable for indirect, consequential, or punitive damages arising from Gift Card use. Our total liability is limited to the Gift Card value.
10.2 Services redeemed are subject to separate coaching agreements.
11. Governing Law and Dispute Resolution
11.1 These Terms are governed by the laws of the United Arab Emirates, with disputes resolved in the courts of Dubai.
11.2 For complaints, contact Us first. Unresolved issues may be escalated to relevant UAE authorities (e.g., Dubai Consumer Protection Department).
12. Amendments
12.1 We may update these Terms on Our website. Continued use constitutes acceptance.
For questions, contact: hello@make-it-clear.com.
MIC
Make It Clear is a global organisation specialising in assisting women in elevating their high-impact leadership presence and influence to thrive.
Get in touch
hello@make-it-clear.com